Shipping Policy

Address: JUHUAN LIMITED, RM H 11, 1/F, Kaiser Est Phase 2, No. 51 Man Yue St, Hung Hom, Hong Kong
Phone: +852 4635 2569
Website: www.utilitytoolshop.com
Email: contact@utilitytoolshop.com

1. Shipping Coverage

We proudly ship worldwide. Whether you're located locally in Hong Kong or across the globe, our goal is to get your tools to you quickly, safely, and efficiently.

2. Processing Time

Order Processing: Orders are typically processed within 1–3 business days after payment is received.
Order Confirmation: You will receive an email confirmation with tracking information once your order is shipped.
Public Holidays & Weekends: Orders placed on weekends or holidays will be processed on the next business day.

3. Shipping Methods & Delivery Times

We offer multiple shipping options:

Region	Standard Shipping Time	Express Shipping (Optional)
Hong Kong	1–2 business days	Same or next business day
Asia-Pacific	5–10 business days	3–5 business days
Europe	7–14 business days	5–7 business days
North America	7–14 business days	5–7 business days
Other Regions	10–20 business days	7–10 business days

Note: Shipping times are estimates and may vary depending on customs, carrier delays, or peak seasons.

4. Shipping Costs

Shipping costs are calculated at checkout based on destination, weight, and delivery method.
Free shipping may be available for certain promotions or minimum order thresholds, as specified on our website.

5. Customs, Duties & Taxes

International shipments may be subject to customs duties, import taxes, or brokerage fees. These charges are not included in the item price or shipping cost and are the responsibility of the buyer.

Please consult your local customs office for details before placing an order.

6. Tracking Your Order

Once your order is shipped, a tracking number will be provided via email. You can use this number to track the status of your delivery through our shipping partner’s website.

7. Lost or Delayed Packages

If your package is delayed beyond the estimated delivery window or appears to be lost, please contact us at contact@utilitytoolshop.com with your order number. We will assist in tracking and, if necessary, filing a claim with the carrier.

8. Incorrect Shipping Information

Please ensure that your shipping address is correct before placing an order. We are not responsible for packages lost due to incorrect or incomplete addresses provided by the customer.

9. Questions?

If you have any questions or concerns about your shipment, don’t hesitate to reach out to us:

📧 Email: contact@utilitytoolshop.com
📞 Phone: +852 4635 2569

Address: JUHUAN LIMITED, RM H 11, 1/F, Kaiser Est Phase 2, No. 51 Man Yue St, Hung Hom, Hong Kong